Too short for a blog post, too interesting to ignore, here are a few snippets on what I’ve been thinking about lately.

Content creator angst

I am finding it harder and harder to post on social media. I feel like it has become a performance. People are trying to out-vulnerable each other.

I just want to do good work. Spending one second of my life editing a Reel seems like a waste of a second that will never come back.

Perhaps this is why I like writing. Create. Let it sit. Make it sing. And it doesn’t disappear.

There’s no schtick to it.

Content you can create in your underwear. Now that’s livin’.

Content creator angst part deux

My friends and colleagues are constantly debating any system tweak that pleases the LinkedIn algorithm. The major theme is to post stuff that generates comments. LinkedIn wants conversations.

I generally do not write for comments, but sometimes I stumble into it.

A few weeks ago, I posted a photo of myself sleeping on a bench in the Amsterdam airport after canceled flights and a hotel foul-up. It received more than 82,000 views.

The following week, I posted a helpful, original article reflecting on Peter Drucker’s unique wisdom and how his “five questions” remain relevant to marketing today. This post, which took about four hours to write, received 2,000 views, or about 3% of the airport post.

This suggests that the key to engagement on LinkedIn is goofy personal photos. But before you follow this path of least resistance, keep asking yourself — for LinkedIn and ALL social media activity — “to what end?”

Engagement is largely a vanity metric. You can engage yourself broke. Marketing is about creating customers.

It’s all about the feeling

New research shows that 42% of teens say that talking about their feelings is important to them, and brands are responding. McDonald’s new “Draw How You Feel” Happy Meal boxes trade the classic red for a blank canvas. This ties into a broader trend of experiential and wellness-driven packaging.

Built around the finding that 85% of teenage girls aren’t meeting recommended physical activity guidelines, Nike and Spotify launched Make Moves to encourage girls to move to just one song a day, using music to make physical activity more joyful and emotionally accessible. A UK pilot with 700 girls showed a 20% improvement in confidence and a 19% decrease in regular feelings of anxiety.

Experiential marketing is such a huge opportunity and is largely overlooked.

More about experiences

My new book, How AI Changes Your Customers, details six ways AI is rewiring human psychology.

Chief among these is cognitive offloading, addiction, and a trend to form trusting emotional connections with chatbots.

But pay attention to the news. There’s a backlash trend emerging.

Young people are rediscovering the joy of gathering. I’ve recently seen articles about young people watching movies together, listening to vinyl albums straight through at parties, and a surge in the popularity of board games:

How can your company help bring people together like this and be part of this trend?

Keeping pace with AI

The AI world is changing so rapidly. I think there are three key strategies to keep up:

1. Schedule time to dabble every day. Most platforms have a free or trial version. Push the envelope and experiment.
2. Subscribe to at least one podcast, newsletter, or video series commenting on the latest updates and releases. I really love the Artificial Intelligence podcast hosted by Paul Roetzer.
3. Join a community of like-minded people who are experimenting and can teach you by association. One option for marketers is RISE. You can’t stay relevant on your own.

We need to find new channels

Here’s another reason why looking at alternatives like experiential marketing and word-of-mouth makes sense: Social media use appears to be in decline. A roud-up of research I’ve seen:

• A 2025 Deloitte consumer trends survey of more than 4,000 Brits found that nearly a quarter of all consumers had deleted a social media app in the previous 12 months (inclund one-third of Gen Z)
• Social media use has steadily declined since time spent on the platforms peaked in 2022, according to an analysis of the online habits of 250,000 adults in more than 50 countries by the Financial Times and digital audience insights firm GWI. Globally, adults 16 and over spent an average of two hours and 20 minutes per day on social platforms by the end of 2024, down almost 10% since 2022. The decline was particularly pronounced among teens and 20-somethings…
• Young people who are deleting their social media platforms cite the increasing pressures of being online as well as damage to their mental health as causes. Deloitte’s consumer survey found that nearly a quarter of respondents who deleted social apps reported that these apps had negatively affected their mental health and consumed too much of their time.

Implementing AI in your company

Long ago, I led a Fortune 100 company into the digital age.

The marketing world faced the same distractions — lots of sexy opportunities to make a splash on social media, with easy-to-measure “Likes.”

I was more successful than almost any competitor in my space by staying strictly focused on one thing: Digital applications that could directly make us money or save us money.

And, like today, measurement with absolute attribution was difficult. But you know what great managers pay attention to?” Stories, like “hey, a customer just raved about how easy it is to do business with our new eCommerce system.”

I think this is still an effective implementation playbook: 1) Focus tightly on making money and saving money instead of vanity metrics; 2) Look for qualitative measures like comments and stories as a success indicator, at least at first.

Thanks for reading along with me today. I never take you for granted!

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

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For more than 15 years, I’ve studied and written about “rising above the noise” — how a business or individual can be seen, heard, and discovered amid the overwhelming wall of content competition.

Since I wrote about Content Shock more than 10 years ago, the total number of hours each day that consumers spend watching, listening to, reading, and interacting with content has barely grown. At the same time, technological innovations in production and distribution, the rise of user-generated content, and the proliferation of premium content have created a dizzying array of new choices.

This is Content Shock on steroids. There are 50 times more amateur uploaders than professionals on Spotify, 25,000 times more hours of content produced last year on YouTube than on all traditional television networks and video streaming services, and AI has flood the zone and is now the dominant source of web content.

So you can imagine my excitement when I discovered a new McKinsey Research report that offers an important new clue about how content actually cuts through effectively.

The breakthrough idea in this report is that most businesses focus on the time spent on content and the size of their audience. This overlooks a more important issue: the quality of time spent.

Not all consumer attention is created equal. Consumption and monetization vary widely across the content marketing spectrum, and the quality of the attention is the reason for that variability.

Let’s dive into this today and learn about how to measure and optimize the quality of attention on your content.

The drivers of attention value

Backed by an in-depth survey of 7,000 consumers worldwide, McKinsey developed an “attention equation” that reveals the full drivers of attention value. Attention doesn’t simply equal the amount of time spent; it equals the amount of valuable time spent, driven by focus and intent. 

Using a new equation, McKinsey measured the value of consumer attention across 20 media channels. Not all content types are created alike. The value of an hour of consumption ranged from:

$33 per hour for live sports,

$17 per hour for live concerts

$7.18 for movies

$0.37 for books

$0.25 for social media posts

$0.12 per hour for digital music

$0.05 for podcasts

This is common sense. If you’re attending a live sports event or a concert,  you’ve paid a lot of money for that “content.” You’re committed!

But looking at the “lower tier” of content we usually produce — social media posts and podcasts — there’s a massive difference McKinsey describes as an “attention quotient.”

The attention quotient consists of two primary components: 1) consumers’ level of focus, or how actively they’re engaged with the content, and 2) the job to be done, or why they are consuming the content. Taken together, these components have significant predictive power on monetization.

Let’s look at these two factors — level of focus and the job to be done — more carefully to see how this might work in practice in our own companies.

Level of focus

McKinsey’s research revealed several insights about where and how consumer focus differs across media:

• In-person experiences elicit the highest level of focus.
• Books (digital and physical) engage audiences to a comparable degree with live experiences
• Console and PC gaming is the only digital medium that gets close to live levels of focus
• Community events create a high level of focus, even in digital, where group activities elicit higher focus than more solitary activities.
• Younger consumers aren’t less attentive; they just pay attention to different media. Gen Z consumers and baby boomers report the same average level of focus, but it’s split across different media: Gen Z consumers are highly focused when playing video games, while boomers prefer reading.
• Overall, the more focused consumers are, the more likely they are to spend. Across consumers, a 10 percent increase in average focus paid across media is associated with a 17 percent increase in consumer spending. Consumers in the top quartile of focus spend twice as much as those in the bottom quartile.

The job to be done

The second factor builds on a famous framework created by Clayton Christensen. When a person consumes your content, what are they “hiring it” for? What is the job to be done?

The primary “job to be done” of media consumption falls into one of five categories (from most to least valuable):

1. To enjoy something that I love. In-person experiences—including live concerts and music festivals, theme parks, sporting events, and movie theaters—dominate this category. Physical books and (to a far lesser extent) audiobooks are also consumed primarily for love.
2. For education and information. This is the primary job to be done for newspapers, magazines, and podcasts.
3. For social connection. This is the primary job of social media sites (Facebook more so than others). Social video (including Instagram reels and TikTok but not YouTube), live events, and video games overindex on this role.
4. For light entertainment and relaxation. This is the primary job of cable television, video streaming, social video, and mobile and console gaming.
5. For background ambience. This is the primary role of radio, digital music, podcasts, and cable television.

Adding these two factors to our content analysis begins to shed light on why not all marketing-related content is created equal:

Implications for demographics

The research also allowed McKinsey to tease out three distinct customer groups based on their high level of economic value:

Content lovers

Entertainment omnivores represent 13 percent of all consumers. Curious and passionate, they spend 2.4 times more money on content and consume 1.7 times more content than the average consumer. They’re the superfans, casting their consumption nets wide to see the movie franchise, watch the spin-off show, ride the themed roller coaster, and buy the items advertised at every step.

Interactivity enthusiasts

The immersion seekers (16 percent). Competitive and lively, they love video games, sports, online betting, and comedy. They prefer endorsements to advertisements, overindex in user-generated content, and spend a reasonable amount of time on online message boards such as Reddit. Although eager consumers, they find the modern media landscape confusing, difficult to navigate, and overly expensive.

Community trendsetters

The culture creators (10 percent). Extroverted tastemakers, they seek out large communal events such as concerts, movies, and theme parks. They’re active on social media and drive online culture and fandom, often with outsize spending on their hobbies and interests. They enjoy advertisements more than any other segment, and when they’re not setting the cultural conversation, they’re shopping.

The report clusters the remaining 60 percent of consumers in groups with lower attention value, and thus lower economic value.

Implications for marketers

The competition for consumer attention has long been measured by audience size and time spent. This view misses the whole story (a point I made in my 2017 book, The Content Code).

It also reinforces the basic idea behind Content Shock: you’re probably going to have to pay more for the content types that cut through the noise.

The attention equation helps clarify what the winners in that competition have suspected: Quality and relevance, not just quantity, of attention go a long way in determining success. In a media environment defined by abundance, fragmentation, and distraction, marketers must ask themselves:

• Is my content designed for high focus or low focus?

• What job am I really being hired for?

• How can I elevate the focus or shift the job?

Think about this practical example: Google wanted to shine a light on the Nobel Prize-winning work of its genius AI leader, Demis Hassabis.

Most companies might put out a press release or a blog post — very low attention value. But Google produced a full-length documentary called The Thinking Game. It already has 14 million views on YouTube alone.

According to the McKinsey formula, this film is already worth more than $100 million in attention. Let’s say it took $5 million to make the film. This would break most content marketing budgets, but within the McKinsey model, that is a bargain. And that return on attention that will only grow as the movie is viewed over time.

Implications for strategy

This research tells us something I’ve been circling around for years: the brands that win aren’t the ones who shout the loudest, but the ones who create moments that matter. Attention is no longer a game of volume. It’s not about hacking the algorithm or flooding the zone. It’s about earning focus and aligning with the deeper job your audience needs you to do in their lives.

That’s the frontier now. Not more content … but higher-quality attention.

The companies that embrace this shift will stop measuring the wrong things. They’ll stop obsessing about impressions and start designing for immersion. They’ll stop producing noise and view content as nourishment. And in a world overwhelmed by Content Shock, that will be the ultimate competitive advantage.

I also want to connect the dots between the Attention Equation and a post I wrote about ethically-sourced marketing. If we turn our focus to higher-value content, it could reduce the social media “litter” that drives up energy costs and funds online hate and bullying.

Make something worth hiring. Make something worth focusing on. Make something worthy of the precious, finite human attention that has become the most valuable currency in the world.

Need an inspiring keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy Nano Banana

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There has been a flurry of new evidence emerging about mysterious Rage Farms and their relentless attacks on politicians, businesses, brands, and individuals.

The Cracker Barrel example was just the most recent meltdown. Companies like Microsoft, Amazon, Boeing, McDonald’s, TD Bank, and American Eagle have suffered withering attacks from legions of coordinated, fake social media accounts.

“Disinformation-as-a-Service” has become a profitable, global criminal enterprise: low-cost, high-impact bot networks hired to attack and destroy businesses and individuals … like you. And the social media platforms that could stop them won’t, because chaos is profitable.

Propelled by AI, these strikes are targeting brands big and small. And the financial consequences are real — sliding stock prices, damaged brand equity, ruined careers.

There has been a lot of online chatter about the anonymous AI agents wreaking this havoc, but I wanted to know more. WHO is doing this? WHY are they doing it?

I’m alarmed that any of us can be attacked by these anonymous criminals. So I went down the rabbit hole to find out who’s behind this … and what we can do about it.

Today I will cover:

• How these bots attack controversial issues at blinding speed
• The evidence that these are coordinated attacks 
• How AI bots “prepare” for their next fight
• How momentum from fake bots enters the culture and becomes amplified by real people
• The probable goals of Rage Farms, including financial gains from stock market manipulation
• Why Rage Farm controversies are disconnected from true consumer sentiment
• Expert views on preparing for a Rage Farm attack

A clue: The speed of attack

The first clue that we’re observing sophisticated, coordinated efforts at Cracker Barrel and other brands is the speed of the online attacks. Once a small amount of negative sentiment circulates about a brand, the disinformation ramps up immediately and relentlessly.

According to The Wall Street Journal, AI-powered bots rapidly spin up “grassroots-looking” campaigns around incendiary or divisive issues (like culture-war topics), and keep them trending.

Fake bots authored 44.5% of X (Twitter) posts mentioning Cracker Barrel in the 24 hours after the new logo gained attention on Aug. 20, 2025. That number rose to 49% among posts calling for a boycott.

Within a few hours, X saw around 400 negative Cracker Barrel posts per minute. Seventy percent of the accounts promoting boycotts at that point used duplicate messages, a key marker of coordinated bots, said Molly Dwyer, director of insights at PeakMetrics.

Rage Farms: The business of creating chaos

A Cyabra investigation revealed more specifics about the coordinated Cracker Barrel attack. By analyzing thousands of profiles engaged in the conversation, Cyabra mapped inauthentic behavior patterns and exposed a coordinated strategy.

The data show a substantial portion of the negative discourse was manufactured by fake accounts working to amplify hostility, promote boycott narratives, and undermine public trust.

• Multiple reports found that about 35% of online activity criticizing Cracker Barrel was driven by fake accounts, with at least two organized bot groups fueling much of the outrage.
• Fake profiles created hundreds of posts and comments specifically crafted to damage Cracker Barrel’s reputation, and the manufactured campaign had nearly 5 million potential views.
• These fake profiles also triggered 3,268 direct engagements from genuine profiles. This is important because when real people engage with fake information, it gives fake posts a powerful boost on the X algorithm.

Fake profiles pushed hashtags like #BoycottCrackerBarrel and #CrackerBarrelHasFallen, creating the impression of a massive consumer revolt … that was not happening in real life.

The attack momentum

These accounts made exaggerated claims about an imminent financial collapse, often stating that the company’s stock price would “crash” and that restaurants would soon close nationwide.

They promoted deleting the Cracker Barrel app and announced they would never set foot in any of the chain’s stores or purchase any of its products. By falsely portraying the boycott as successful, these profiles created a self-fulfilling prophecy of declining consumer confidence.

Noting the online wave of attention (and unaware that most of it was fake), prominent political accounts like Senator Marsha Blackburn (R-Tennessee) and Donald Trump Jr. piled on with their own takes on the controversy and began targeting the company’s CEO, Julie Messino.

After his son’s post, President Trump weighed in on Truth Social against the new logo. And when that level of celebrity contributes to the conversation, the illusion of failure becomes reality.

On Aug. 26, Cracker Barrel reversed course and cancelled a $700 million rebrand.

This effort, primarily backed by two organized Rage Farms, succeeded in:

• Creating an illusion of consumer rejection: Flooding platforms with negative content manufactured the appearance of widespread customer abandonment.
• Framing a routine change as catastrophic: What might have been viewed as a standard brand refresh was positioned as a devastating mistake through coordinated messaging.
• Generating mainstream media coverage: The manufactured outrage attracted attention from most major news outlets, further amplifying its reach.
• Establishing persistent negative narratives: Strategic hashtag deployment ensured negative framing dominated search results and social conversations about the brand.

The obvious question is, who did this?

Who is behind a Rage Farm?

Cyabra CMO Rafi Mendelsohn told me that his research firm checks 600 to 800 parameters, including location, posting frequency, and the use of AI-generated avatars, to declare whether accounts are human or not.

Some of these fake accounts “prepare” for attacks by posting real content for months to build credibility and attract an audience. The accounts within a Rage Farm also interact with each other, further enhancing their status within the X algorithms.

But who is creating this coordinated mayhem?

“The answer to that is — who is behind all crime?” said Mendlesohn. “It could be a range of different actors, including state-backed crime or organized crime, syndicate crime, political crime, or small networks of lone individuals. It could even be competitors or financial players looking to impact the share price.

“The anonymity that malicious actors are allowed through fake social media accounts enables them to operate without much risk. We can detect fake accounts, but we can’t tell exactly who is behind them. We can look at the behavior of those accounts and their content, and if it’s manipulated, but we can’t tell you the IP address because we don’t have access to that information. We can’t say, ‘this is an office block in Moscow, or it’s a group of angry people in Texas.’ It’s impossible to do that, and that’s by design, right? That’s why it’s so effective. The anonymity is powerful.”

According to Rafi, the main motivations behind coordinated brand attacks include:

1. Money, power, and influence
2. State-backed actors looking to cause chaos and disrupt social harmony
3. Financial manipulation (e.g., targeting ticker symbols)
4. Ideological reasons and culture wars (e.g., “go woke, go broke” narratives)
5. Amplifying emotional or controversial topics to sow chaos
6. Commercial adversaries creating false narratives about a brand’s stance on social issues to harm the brand’s reputation

In addition to the obvious “anti-woke” ideological amplification in the Cracker Barrel example, there could have been stock market manipulation since this is a publicly traded stock (CBR). If a Rage Farm can manufacture a rapid change in brand sentiment, it increases the odds of gap-downs and forced follow-on selling — the environment where short sellers make the most money in the least amount of time.

Criminals behind the attack could have manufactured the online sentiment slide, and made millions by shorting the stock.

The disconnect from consumer reality

I think it’s critical to add that there is probably no correlation between online rage — whether real or manufactured — and true customer sentiment.

In a comprehensive analysis, researchers Brad Fay and Rick Larkin compared the online sentiment of 500 brands versus the sentiment of everyday consumers. They concluded that there was “no meaningful correlation between online and offline discussions for brands.”

Of course, this also means that brands can’t rely on “social media listening” as a proxy for broader consumer sentiment or to evaluate the complete impact of any decision or campaign … but that’s a story for another day.

In summary, AI-propelled, fake social media accounts created and amplified a national controversy, and even if some of the online discontent was genuine, it almost certainly didn’t reflect the sentiment of the company’s real customers.

“In any other crime, you can see it being committed,” Rafi Mendelsohn said, “You can see the act. But in this case, you are consuming content in your feed. You can’t grasp the big picture. You have no idea the crime is being committed, and you might be part of it.

“We’re just this passive victim, not even knowing what it is that we’re seeing, but we know it made us feel angry, or it tapped into a certain emotion, and we might even want to move on from the brand … and that’s what it’s designed to do.”

While companies like Cyabra can’t pin down IP addresses and eliminate bad actors, X can. But they won’t. Controversy of any kind drives engagement. Engagement drives advertising. In summary, hate is good for business.

“Brands can find themselves in hot water, not just because of something they’ve done, but purely by virtue of being in the wrong place at the wrong time,” Rafi said. “Fake accounts can escalate a situation to the point that it gains media attention and impacts the brand’s reputation.”

What can we do about Rage Farms?

So the only organizations that can protect us (like X and Facebook) won’t do so because it would hurt their businesses. What are our options?

In addition to Rafi from Cyabra, I solicited advice from corporate communications experts Kami Huyse and Daniel Nestle. Here is the advice:

Keep your head down.

If a controversial topic is brewing, Rage Farms are looking for anything they can grab onto in order to amplify chaos. Brands are easy targets. (Rafi)

Prepare.

If you’re launching a rebrand, product change, campaign, or major announcement — map out how it could be framed negatively. What narratives could be constructed? What emotional triggers (tradition, identity, politics) exist? (Rafi)

Monitor as if you’re NORAD.

Invest in the right listening platforms that flag anomalies and suspicious activity in real time. Spot the patterns before they explode. (Dan)

Be proactive.

It has reached a point where brands must have a bot-attack crisis plan. Even if they aren’t in a traditionally controversial company or industry. We now have a decision tree in all of our clients’ communication playbooks, from large to small. We have pre-written some messages that allow our team to quickly without waiting for multiple approvals. This allows us to identify patterns early, remove harmful content, and escalate issues when needed. (Kami)

Run crisis simulations using AI.

Create and maintain personas for all of our audiences (especially media and investors), and if we have synthetic data, even better. We can use these to role-play scenarios, test messages, and get feedback. Learn from the simulations, load pre-approved messaging, and accelerate response speed and accuracy. (Dan)

Relentlessly build trust and credibility with audiences.

This should be what we already do, but most of the time it’s just lip service. We should create experiences, invest in brand marketing,  deploy frequent and authentic executive communications, treat our employees as our most important audience. All the important stuff. We won’t stop the bots, but we can short-circuit them with a durable, believable, well-loved, and very human brand. (Dan)

Show active listening.

If a crisis hits, acknowledging legitimate concerns, showing willingness to listen and adjusting (rather than doubling down blindly) helps reduce amplification of negativity. (Kami)

Don’t engage.

AI bots comment on each other’s posts to trick algorithms into thinking there’s an authentic conversation, which then makes the malicious conversation start to appear to people who might have the same or opposite point of view, or both. Engaging with bots rarely helps and often amplifies the problem. (Kami)

Activate fans.

When bots rush in, your best defence isn’t more bots — it’s real people. Loyal customers, brand advocates, influencers who genuinely care and share. Build and mobilize this community ahead of time so that when something hits you, the “real counter-voice” is already in place. (Rafi)

Don’t treat this as a “PR problem.”

This is company-wide reputational security. (Rafi)

In this environment, every brand must assume it could be next. Preparedness is no longer optional. The networks, the bots, the narratives are waiting. The brands that win will be those who anticipate and build resilience now, not just after the storm hits.

Rage Farms: Final thoughts

Everything above is good advice.

It’s also exactly what the attackers want.

They want brands to be bland. Executives to be scared. Marketing to play it safe. Democracy to be fragile. Trust to erode.

The Cracker Barrel case is not an outlier — it’s a harbinger. This is our new, true reality, and I am concerned on three levels:

1. Great marketing is not about conformity. It is about non-conformity. Will surviving in this Rage Farm world mean that everything is vanilla now? What level of creativity is worth an attack like this?
2. Marketing has changed the world for the better by taking risks, by helping people speak up and stand out, by calling attention to societal problems and new solutions. Will that aspect of our profession wither?
3. I am deeply sad and concerned that the Rage Farm attacks focused on individual executives. These are hard-working people with families and careers, trying to do their best for a company. We all make mistakes. But nobody deserves to live in fear of physical attacks on their families because of a logo redesign.

When anonymous criminals can destroy careers over a brand re-launch, they’re not just attacking our businesses. They’re attacking our ability to speak truth and stand for something.

There is hope

Let me end this article with a ray of hope.

I’ve been around long enough to say with authority that every technological development is eventually weaponized. But we figure it out and neutralize it over time.

Regulating technology to protect our personal and business interests is a slow process. But it does happen, every time. Remember … Rage Farm attacks on our brands are a secondary concern. They are also attacking our democratic processes.

Watch the news. Countries will begin to fight back.

• A few years ago, Singapore introduced a statute that explicitly targets what it calls “false statements of fact” disseminated online, signalling a governmental willingness to treat bot campaigns and manipulated networks as more than mere marketing or PR mishaps.
• The EU requires the biggest social platforms to report and act on manipulation campaigns and bot-driven disinformation, providing a blueprint for how law can begin to counter Rage Farm attacks.
• In the U.S., law enforcement isn’t just watching. The DOJ recently announced the seizure of nearly 1,000 social media accounts tied to an AI-powered Russian bot farm that spread disinformation.

A solution is not easy or imminent, but I don’t think Rage Farms will be free to sow their chaos forever.

And remember, the best defense against synthetic rage is authentic trust, earned one customer at a time.

The Most Human Company Wins. Stay strong.

Need an inspiring keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Image courtesy Mid Journey

The post Rage Farms: The Hidden Industry Weaponizing Outrage Against Brands appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I know this headline is confusing. Maybe counter-intuitive. Let me explain.

Once upon a time, companies controlled their brand message through carefully crafted advertising, PR campaigns, and corporate communications. Today, that control has slipped through their fingers. Consumers now wield immense power, shaping brand perceptions through social media, online reviews, and digital communities. A single viral tweet, an influencer’s critique, or a wave of user-generated content can redefine a company’s image overnight—for better or worse.

This is not just a regrettable evolution. It’s actually great for business. Nobody believes ads any more. But they believe their friends, neighbors, and co-workers. They believe their favorite influencers.

So the ideal marketing strategy is to hand the mic to your customers and fans … with a script if possible!

In this era of consumer-driven narratives, can companies still exert control over their brand message? The answer is yes—but not in the traditional, top-down way. Instead of trying to wrest control from consumers, brands must rethink their approach and strategically guide the conversation.

One brand manager said to me: “I know we need consumers to carry our message. But how do we control it?”

I thought this would be a good thought experiment to explore. Are there options for brand influence when consumers own the megaphone?

Here are five ideas.

1. Build an unmistakable brand message

This is a trick I use when working with a new client on a marketing strategy. I bring the leaders around a table and ask them to finish this sentence: “Only we …”

Nine times out of ten, every person in the room provides a different answer. If the company leadership can’t articulate their brand story, how can they expect consumers to do it?

If your brand’s story is weak, consumers will rewrite it for you. A brand narrative isn’t just a tagline—it’s a deeply ingrained truth about why you exist, what you stand for, and how you deliver value.

• Clarify Your Core Values: What does your brand stand for? If this isn’t clear internally, it will be incoherent externally. Define your values and ensure they are reflected in every touchpoint.
• Create a North Star Message: This is the unshakable core of your brand that remains consistent, no matter how conversations shift.
• Anticipate Challenges: Proactively address potential criticisms before they become crises. If you sell sustainable products, for example, ensure your supply chain is truly ethical and be transparent about it.

A well-defined brand narrative makes it harder for others to misrepresent you.

2. Dominate owned media channels

If you don’t control your own platforms, you’re at the mercy of algorithms and external opinions. Companies must become their own media powerhouses.

• Content as a Shield: Invest in high-quality content that tells your brand’s story across blogs, podcasts, YouTube, and social channels. The more credible and consistent your content, the less influence a negative review or rogue influencer will have.
• SEO and Thought Leadership: Ensure your brand’s narrative is what appears when people search for you. Publish authoritative content that dominates search results.
• Community Building: Own your audience through email newsletters, private communities, and forums. The stronger your direct relationship with consumers, the less reliance you’ll have on third-party platforms where you have little control. And, if something goes wrong, your community is likely to defend you!

3. Cultivate an army of brand advocates

Consumers trust each other more than they trust corporations. Smart brands don’t just rely on corporate messaging; they empower loyal customers and employees to carry the message forward.

• Customer Evangelists: Identify and nurture your most passionate customers (probably in your community?). Provide them with exclusive content, early product access, and recognition so they continue to advocate for you.
• Employee Advocacy: Your employees are some of your most credible voices. I am not a fan of asking them to share corporate content, but I love it when companies train their own influencers (there are lots of examples of this in my book Audacious).
• UGC as a Strategy: Instead of fighting user-generated content, guide it. Create branded hashtags, challenges, and campaigns that encourage positive content creation. An example — e.l.f. Beauty created a music video that was the most-shared video on TikTok in 2023.
• View Influencers as Strategic Advantage: Sure, influencers can activate an audience and grow sales. But they are also a strategic advantage. If they have a positive relationship with you, they don’t have one with your competitors!

4. Engage, don’t just react

Many brands fall into the trap of only responding to negativity when it arises. Instead, brands should be proactive in shaping conversations before a crisis hits.

• Social Listening at Scale: Use AI-driven tools to track online sentiment and spot trends before they escalate.
• Conversational Brand Building: Don’t just broadcast—engage. If people talk about your brand, join the conversation, clarify misconceptions, and amplify positive discussions.
• Influencer Partnerships with Integrity: Vet influencers carefully and build long-term relationships with those who align with your brand values rather than chasing quick impressions. It’s likely the influencer might be the best-known person associated with your company. Hold them to the same standards and expectations as an employee.

5. Turn crises into brand-defining opportunities

Negative publicity is inevitable. Don’t let the panic set in. Brands that handle crises with transparency, authenticity, and swift action can emerge stronger, especially if you have worked hard to build a community of advocates.

• Own Your Mistakes: If you mess up, acknowledge it quickly and genuinely. A defensive or dismissive response only fuels more backlash.
• Turn Critics into Allies: Engage with dissatisfied customers or influencers constructively. Address their concerns and, when possible, turn their experience into a win. The Jay Baer book Hug Your Haters is a great reference.
• Control the Narrative Quickly: When a crisis unfolds, get ahead of the story with direct communication through your owned channels.

Influence, don’t control

In the modern era, the most successful brands aren’t the ones that try to suppress consumer voices. They are the ones who listen, engage, and shape the dialogue while staying true to their core brand message.

Marketing today is much more than spending money on ads. There are massive risks when consumers control the storyline, but even greater opportunities for those companies that adapt to reality and the ideas I’ve presented today.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy MidJourney

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The other day I checked in on Twitter (Still can’t bring myself to say X) and saw this tweet:

About a year ago, Twitter started injecting tweets into my “notifications” stream from people I don’t follow. So, I don’t know Faith Back Rub. Never heard of the account before. And yet, Twitter’s algorithm somehow thought this was one of the most important things for me to see that day.

The message I received was “a famous American football player slammed a presidential candidate.” And then I went on to something more interesting in my busy day.

But then I thought about it a little more: this celebrity American football player is usually non-political. He makes millions in product endorsements and podcast sponsorships. This statement seems uncharacteristic. So I went back to the tweet and clicked on the actual Kelce message:

Now my reaction was — well, this is a verified account. Looks like Travis Kelce really did take a clever swipe at Trump. Surprising. But what is this “Parody by Rub” thing in the corner? Is this real or not? Now, I had to dig to figure out what was going on. And here’s the truth:

This did not come from Travis Kelce, but how would I obviously know that? Remember how this showed up in my news feed: There was no indication that this was fake news when it was displayed to me. I read the headline and moved on.

As it turns out, most people who clicked through were fooled by this tweet, even though it was identified as a “parody.” I know this because there were nearly 1,000 comments on this tweet, most of them Trump supporters blasting Travis Kelce — who had nothing to do with this opinion.

And this is the true problem with social media. The threat to our society doesn’t necessarily come from what people say, it comes from algorithms amplifying disinformation.

The implication of amplification

Everybody has a right to say what they want to say, even if it’s incorrect or controversial. When the American Founding Fathers drafted the Constitution, even the most powerful and compelling voice back then could only hope that somebody would read their pamphlet or hear a speech. Information spread slowly, and mostly, locally. Even a juicy conspiracy theory couldn’t get nationwide attention very easily.

But today, damaging content can spread instantly and globally. And that puts a new spin on the issue of free speech.

U.S. Supreme Court Justice Oliver Wendell Holmes famously said there is a limit on free speech: “You can’t yell ‘fire’ (with no fire) in a crowded theater.” But today, anybody can yell fire, and it can impact the opinions of hundreds, thousands or even millions of people. Amplification matters. Amplication is the threat. Why isn’t anybody taking responsibility for this?

Social media companies must be accountable

Let’s think through the case study I presented today.

• Twitter’s algorithm—no human being—decided to amplify news clearly marked as fake into user news streams without indicating that it was a parody (the first screenshot above).
• Based on the comments, two-thirds of the recipients of this tweet thought it was real, or 342,000 people.
• But that’s just the beginning. This fake news was retweeted 7,700 times!

This example was relatively harmless. The parody tweet probably caused Travis Kelce some irritation, but maybe that goes with the life of a celebrity.

However, what if this amplified fake tweet was devastatingly serious?

• What if a “verified account” called off evacuations in the middle of a hurricane?
• What if a fake account said every computer was hacked and would blow up today?
• What if the tweet accused Travis Kelce of beating up his girlfriend Taylor Swift?

My point is that Twitter and any other platform that employs algorithms to knowingly spread false claims should be held accountable.

In a recent interview, author and historian Yuval Noah Harari made this comparison: People can leave any comment they want on an article in The New York Times, even if it’s false. But amplification from social media companies is like the newspaper taking a bizarre, false comment and putting it on the front page of their newspaper.

That’s irresponsible and dangerous to society. Nobody would stand for that. And yet, we do.

Aim at amplification

As we enter the AI Era, the danger of fake news and its implications grows profoundly.

Let’s cut to the chase — Twitter knowingly lied to me to increase my time on their site and benefit its bottom line.

While it would be nearly impossible for any platform to monitor the comments of millions (or billions) of users, it’s much easier to hold companies accountable for spreading known false information to innocent people. This is a simple first step to protect people from dangerous falsehoods.

Why is nobody talking about this? Addressing bot-driven “sensational amplification” is a much easier fix than trying to regulate or suppress free speech. This must be a regulatory priority.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

The post The biggest threat to free speech and democracy isn’t speech, it’s amplification appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Sara Wilson and I are both obsessed with a similar professional passion: Cutting through all obstacles to reach our customers. Becoming the signal against the noise.

I can argue that this is the most difficult time in history to break through and reach customers — by far. I’ve written about this extensively, but the short story is, our customers have largely become their own ad-free, isolated, curated media outlets.

Another dynamic that is good for consumers but bad for brands is the move toward online communities for connection and information sharing. Sara believes that communities are now the primary online gathering place for customers. That is a radical and profound change from the public forums of social media, a fertile field of data for our social listening platforms.

The latest episode of The Marketing Companion is a show bursting with big ideas and a healthy debate about what’s happening and what’s next as we fight to connect to customers who don’t want to be tracked and found. There are some bold new ideas in the show as Mark and Sara connect the dots on one of the biggest problems facing companies today.

We cover some big ideas …

• Can a hashtag become a community?
• Can a brand truly participate in a community … or is it a person?
• Is the idea of an “affinity group” the key to new social platform success?
• How do we find the nuance and insights that lead to innovation?

This is a mesmerizing conversation and all you have to do is click here to listen in …

Click here to enjoy Marketing Companion episode 290

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

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I’ve been giving many talks about community-based marketing, and one of the common discussion points is measurement. Isn’t that ALWAYS the most important question in marketing? What’s the value of a brand community?

But when it comes to community, brands are often entering an alternate universe — many traditional ideas of brand messaging and control are abandoned.

First, let’s be clear that when I say “community,” I mean either building or partnering with an online or offline community who:

• know each other
• gather for a unified purpose
• participate in the direction and evolution of the community

This is different than influencer marketing, which I probably need to address in a separate post. With influencer marketing, you typically lightly touch consumers through a brand mention. Through a community, your aim is to build brand love and loyalty through a consistent effort.

One other caveat — most communities are transactional and focused on customer self-service. The value of those communities is easy to measure because you can track customer service costs and cost avoidance. But a community aimed at customer loyalty and brand-building is harder to quantify.

How do we measure the value of a brand community? Here are ten ideas.

The value of a brand community

As a marketing professional, your ultimate goal is to create customers. There are two ways to do this, either through transactions or brand-building.

Direct transactions (sales) are usually troublesome in a community. People want to be there because they share some purpose with you. They want to grow, learn, and change the world with your help. Of course opportunities to sell are possible, but if all you do is sell, people will run away and never come back.

So, most unrealized benefits from a community come from brand-building. Here are some best practices I’ve observed as companies measure the value of a brand community.

1. Engagement

One of the largest and most successful brand communities in the world is hosted by Sephora. With 6 million members, 80% of the company’s revenues come through this community! But their most important metric is engagement. Nike measures success through user engagement in workout sessions, challenges, and community discussions.

If people are engaging in the community through comments and conversations, it shows the company and the community is relevant. And if they are relevant, their brand is heading in the right direction — a leading indicator of new product success and sales.

In the social media world, I’m not a fan of using engagement as a primary metric. But when it comes to community, engagement is highly prized.

2. Ideas and innovations

Many brand communities put a premium on ideas for new products and innovations. For example, IKEA, Nike, and Lego all run large communities devoted to product development. Community members have a stake in the success of these products, which drives loyalty and sales.

3. Advocacy

Research shows that trust in businesses, media, and advertising is at an all-time low. But we trust in each other. In fact, word-of-mouth recommendations and user-generated content drive a large portion of sales these days.

Using a community to drive UGC beyond the community is massively valuable for any brand, and it is fairly easy to measure.

4. Conversion Metrics

Tracking metrics such as conversion rates, customer lifetime value (CLV), and the correlation between community engagement and product purchases helps measure the transition from community member to customer.

5. Brand Sentiment

Closely related to engagement rate is sentiment. Are the brand-related conversations positive? Positive sentiment indicates a strong and healthy community that can drive UGC and loyalty. New AI tools are allowing communities to assess thousands of data points to gauge conversations.

6. Growth of Community

Measuring the number of members joining the community over a specific period is a reflection of relevance and a leading indicator of sales.

7. Brand relevance

A primary value of a brand community is the dialogue between you and your customer. A successful brand has to be a journey of relentless relevance and there is no better way to do that than to let your customers lead you to what is next.

The ideas shared in my community help me be a more relevant and effective speaker, writer, and consultant. This is the primary benefit of my community — not just to me but to all of us.

It’s hard to pin a specific dashboard measurement on this one, but it’s an important qualitative measure of success.

8. Customer Loyalty and Purchase Behavior

Some brand communities are using sophisticated tools to measure:

• Loyalty
• Purchase behaviors versus non-community members
• Referrals
• Affiliate sales
• Churn and retention rates

9. Information flow

This would go as a measure of the PR value of a community.

A value of a brand community is the unprecedented speed of information flow — in both directions. You don’t have to wait to gather a consumer panel if you want to test an idea quickly. Throw it out to the community.

Is there a rumor or problem with misinformation? You can address this immediately in a community and that can influence perception and subsequent coverage.

In a world of misinformation, a community is a place to find the truth and stop rumors.

10. Sales

Ultimately, we need to create buying customers, or we will go out of business. However, I’ve interviewed dozens of community leaders, and none of them claim sales are their primary goal. It can’t be. People are tired of being sold to. The focus has to be on the shared purpose between brand and community, which leads to commitment and loyalty.

Loyalty leads to sales, and when done right, community will certainly fuel your bottom line.

I hope these ideas help. I’ve been consulting and speaking extensively on brand community strategy, so let me know if you have further questions or ways I can help you.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Image courtesy Midjourney

The post How do you measure the value of a brand community? Ten ideas. appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Over the past few months, I’ve been immersed in projects and research that have reinforced the idea that creators and community are driving huge changes in commercial strategies. These new dynamics are re-inventing what we used to think of as media and media buying. It’s already happening.

• Consider that a YouTube star like Mr. Beast has a bigger following than all the prime-time American news channels combined. One of his videos might get 100 million views. If you’re advertising on Fox News, you’ll be lucky to reach 2 million viewers.
• Many creators are branching off to create their own brands that have become some of the fastest-selling fashion, food, and cosmetic products on the planet.
• Young adults aged 14-32 are swarming onto Discord to find communities. The number of those active on Discord grew from 26% to 42% in one year!
• And Taylor Swift is arguably the biggest creator on the planet, influencing every aspect of entertainment and culture on a global scale.

This is what’s interesting to me: None of this was possible 10 years ago. Creators and their communities have re-written the rules of influence — and sales. Yet most corporate marketing departments are not built for these changes. How do you begin to adjust to an entirely new media world?

Well, that’s a good question, and we begin to unpack it on the latest episode of The Marketing Companion podcast. Join me and my guest, Sara Wilson, as we connect the dots between creators, community, and commercial strategies.

Let’s dive in, shall we? Click here:

Click here to enjoy Marketing Companion episode 277!

Please support our sponsors who bring you this amazing episode!

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

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Open AI, the parent company of ChatGPT, recently introduced new functionality that allows you to create an AI personal assistant — a custom GPT — software anyone can program by simply typing in what you want.

The press responded with headlines like “game-changing” and “earth-shaking,” and I actually agree. Anyone of moderate intelligence and a $20/month subscription can now be a software developer — even me! In time, any person or company can even sell their software creations on a GPT store, similar to the Apple App Store.

ChatGPT allowed every person to access AI. This new development allows anybody to create AI tools of their own.

As you would expect, early Custom GPT efforts have been quirky and in the “magic trick” category, but many of my friends have already created personal bots to help them stick to schedules, plan meals, and soothe stressed nerves.

No wonder there’s so much hype. It’s incredibly exciting … and it’s just beginning.

The business case for Custom GPT

This is a good time to bring in a rational voice, and the best person I could think of was Paul Roetzer. Paul is an experienced business leader, entrepreneur, and founder of the Marketing AI Institute.

In an amazing podcast interview, Paul and I cover:

• A structure for applying a Custom GPT to internal business practices
• How to get started with your own Custom GPT
• Why big companies are so far behind in AI adoption
• Legal implications
• Why the impact on personal productivity is “off the charts”
• Applying the Custom GPT to a consulting practice
• A path to increasing personal efficiency
• Why AI will continue to depend on great human writers
• How to explain AI to your customers .. and your children
• The potential backlash that could occur with massive job loss and AI deep fakes

… and much more.

You won’t want to miss this vital and timely show. All you have to do is click here:

Click here to enjoy Marketing Companion episode 276!

Please support our sponsors who bring you this amazing episode!

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

Illustration courtesy MidJourney

The post Cutting through the hype of Custom GPT appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I recently engaged in an energized LinkedIn discussion with Frank Prendergast and Jason Ranalli. We were trying to discern the “Milli Vanilli Line” when it comes to personal disclosure and AI. Never heard of it? It’s probably going to impact you soon, so let’s dive into it …

How much authenticity can we lose?

The debate began with Frank’s comment on my recent blog post (Where humans thrive in the hierarchy of AI content):

“If I read a blog post from someone on the assumption it’s written by them, and I find out it was actually AI, I’ll feel cheated,” Frank said, “like I’ve been a victim of the old bait-and-switch.

“But where’s my line? Is 20% AI OK? 40%? 60? I have no idea. And how would it even be measured?

“Will that question be a thing of the past when AI is ubiquitous?”

How much authenticity are we willing to lose?

ChatGPT makes everyone a competent writer, just like the calculator made everyone competent at math in the 1980s. We don’t feel compelled to declare to the world that we use a calculator to do our taxes or run a business. When does AI simply become … life?

The Milli Vanilli Line

Now let’s get to the Milli Vanilli part.

In 1989, Milli Vanilli rose from obscurity to superstardom almost overnight. Their debut album sold over 8 million copies and spawned three Number One singles. All of that was swept into the dustbin of pop history by disgrace.

By the time Milli Vanilli accepted their Grammy award for Best New Artist in 1990, many in the music business had suspected something was wrong with this duo. It was soon revealed the two singers — Rob Pilatus and Fabrice Morvan — never sang on any of their recordings and lip-synced live performances. The ruse torpedoed the act – radio stations stopped playing their songs, fans destroyed their records, and the Grammys rescinded their award for the only time in history.

Milli Vanilli became cultural shorthand for hubris and deceit.

Jason Ranalli provided his observation:

“Anyone remember Milli Vanilli back in the 80s? BIG scandal because we all felt cheated that they didn’t actually sing the songs themselves — they had zero part in the production other than lip-syncing and dancing.

“How did the world react? We rejected them entirely and stripped them of their Grammy.

“What are we doing now with AI content? Well, the line is somewhere between singing yourself and a TON of auto-tune/effects.

“Perhaps AI ends up drawing the same muddy lines of authenticity.”

The fellas in Milli Vanilli were clear-cut cheats. An absolute. But how do we interpret “cheating” in a world where everyone can get an AI-assist on their writing, their voice, their music, and even a LinkedIn headshot? Let’s look at a couple of scenarios.

Crossing the Milli Vanilli Line

Weeks after ChatGPT entered the scene, a friend asked me to help promote his new book, which I discovered was entirely written by ChatGPT. Literally, he had just cut and pasted responses to prompts into a manuscript. There was no human commentary, editing, or insight whatsoever.

Although he was transparent about the AI assist, he put his name on the book as the author.

I told him I would not promote the book and observed that this was the very worst use of ChatGPT imaginable. In essence, he was lip-synching his book. He crossed the Milli Vanilli Line.

Example two: I have a friend who, by her own admission, is a terrible writer. Once she discovered ChatGPT, she told me that she could put her ideas into this machine and create serviceable content for the first time in her life.

“I can blog every day,” she exclaimed, “I could even write a book!”

This is the beauty of AI — unleashing a new creative power in a person with a creative deficit. She’s not lip-synching. She’s the author of her work with a little auto-tune to keep her on key!

In between these two extremes, we face nuanced ethical decisions about ownership, authorship, and authenticity.

We face these decisions now

Today, or in the near future, every one of us will have an opportunity to cross the Milli Vanilli Line.

What percent of AI work can we still claim as ours, as “authentic?”

I haven’t used AI in any of my writing. My blog posts are my stories and observations and insights about our marketing world. It’s faster and easier just to be “me” than try to prompt a bot into it! Could AI have written this post? No, at least not as effortlessly as me pecking on a keyboard for an hour. I am uniquely connecting dots, creating something unique, insightful, and connected to my own life experience.

But what about my next book? Could I edge towards the Milli Vanilli Line?

My last book, Belonging to the Brand was finished about a month before ChatGPT was unleashed. One of my first AI experiments was to ask ChatGPT to write an essay based on an idea from the book, in the voice of Mark Schaefer, with academic references. It did it. It did it well … and in five seconds.

It would have taken me a day to write that essay. So in the future, I’d feel stupid not to use AI to some degree and save days, or even weeks, of my life!

But another choice might be … to be stupid and keep doing it the hard way. Or, maybe it’s the right way — to just always be me. Perhaps my reward is in the toil that comes with authenticity.

I never want to explain to somebody how close I am to the Milli Vanilli Line.

Mark Schaefer is the executive director of Schaefer Marketing Solutions. He is the author of some of the world’s bestselling marketing books and is an acclaimed keynote speaker, college educator, and business consultant. The Marketing Companion podcast is among the top business podcasts in the world. Contact Mark to have him speak at your company event or conference soon.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram.

The post When do you and ChatGPT cross the Milli Vanilli Line? appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.